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Rubbit, a revolutionary car wash spray brand, is not only transforming how people clean their cars but also making a huge environmental impact. By using Rubbit, car owners can wash their vehicles with just 40 ounces of water, compared to 40 gallons for a typical home wash or over 120 gallons in a basic car wash tunnel. This innovation is saving customers more than 3,000 gallons of clean drinking water annually, per user.
Before partnering with our AI customer support system, Rubbit’s customer service team faced increasing pressure from rapid growth and a high volume of incoming queries. As a result, customer support was becoming difficult to manage efficiently. The team needed a solution that would not only improve response time but also ensure a consistently high-quality customer experience. Additionally, handling complex issues like damaged products, returns, and cancellations required a streamlined approach.
Rubbit integrated our fully automated AI support agents into their customer service ecosystem, encompassing channels like email, webchat, and Instagram. These AI-driven agents now manage 80% of customer support interactions, freeing the Rubbit team to focus on scaling other areas of the business. Additionally, we developed custom flows to handle their top ticket subjects—damaged products, returns, and cancellations—allowing for seamless troubleshooting of both manufacturing and usage issues.
The system was integrated with Shopify, Gorgias, Klaviyo, Instagram, and Facebook Ads, creating a comprehensive customer support solution that aligned with Rubbit’s operational needs.
"We've enhanced customer service quality and operational efficiency, allowing our team to focus on growth initiatives while maintaining exceptional support standards."
– Raz Avigdor, Founder & CEO, Rubbit
By partnering with us, Rubbit continues to revolutionize car washing while delivering top-tier customer service with the help of cutting-edge AI technology.
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