CAPABILITIES
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+10M
conversations resolved
Across eCommerce, SaaS, gaming, and more.
77%
of all tickets resolved by Notch
Our customers hit the mark within 12 months.
50%
in CS Headcount Saving
Increase margins. Cut the hire-train-churn grind.
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Integrations
Integrate custom systems, logs and orders faster than you could teach a human how to use them.
Dynamic Policy Engine
Adhere to granular policies, involving multiple brands, languages, geographies and processes.
Connected Agentic Workflows
Automate side conversations and execute back-office tasks across teams, partners, and systems seamlessly.
Actionable Insights
Uncover customer sentiment and behavior trends while revealing product and business opportunities that drive smarter decisions.
Real-Time Alerts
Detect, alert, triage, and respond to abnormal events and incidents within minutes.
Governed Autonomy
Agent behavior is proactively controlled via policies, permissions, and escalation mechanisms that ensure a safe, transparent operation.
AGENTIC TICKET RESOLUTION OVERVIEW
How Notch Resolves Support Tickets
Autonomous Customer & Policy Match
Instantly identifies the account, pinpoints the issue, and applies the best-fit policy, while ruling out the rest.
Every decision is backed by clear reasoning in QA mode, ensuring accurate resolutions.
Solution Qualification
Once a policy is locked in, every requirement is gathered automatically — sourced from the conversation, account, or targeted follow-ups.
Each decision is explainable and mapped to your solution & policy business rules, ensuring precise, governed resolution.
Select & Deploy a Solution
Once every requirement is met, the best solution is selected automatically.
Each step, from fulfillment checks to back-office actions, is executed through API integrations or flagged for a human agent.
Workflows Powering Every Resolution
Behind every ticket, parallel workflows automatically retrieve data, enforce policies, and coordinate tasks.
Notch applies deterministic rules to deliver the precision and consistency your CS needs.
WHAT SETS US APART
Owning Your Support Goals. Delivering Business Results
True Resolution
We price by resolution, not activity. Success is measured by fully and autonomously resolved cases - no exceptions.
Fastest Time to Value & Goals
From contract to measurable P&L impact in weeks. We reach the step change in cost reduction and operational efficiency faster than anyone, backed by our pricing model and commitment.
Solving the Hard Stuff
Autonomously executes revenue-impacting decisions and complex multi-system workflows, applying multi-layer policies and decision trees with precision and speed.
Optimization Team - Throughout
LLMs and agentic architectures evolve fast. Notch brings the expertise and domain knowledge to keep pace, relieving your team from steep learning curves so they can focus on growing the business.
Automation Attribution Formulas
Impact is calculated using partial assistance, time-based resolutions, and inflated metrics that fail to deliver real P&L or service outcomes.
Fast Start, Stalled Outcomes
Many solutions launch quickly but plateau after early easy wins. Complex cases remain unsolved, and adapting to unexpected operational scenarios demands constant oversight and optimization.
Escalation-Heavy
Wide escalation margins keep humans in the loop, capping autonomous resolution rates and turning AI into a productivity tool instead of an operational automation game changer.
Implementation, Not KPI Ownership
Implementation is not enough to build the familiarity with your teams, operating model, products, markets, and customers required for precise agentic decisions and sustained resolution rates.
ONBOARDING NOTCH
Fastest Time-to-Value of Any AI Support Agent
Step 1
Integration & Training
- Technical integration
- Import existing support information
- Classify, learn & train your agent
Step 2
Implementation & Testing
- Customize agents tone of voice
- Configure policies & guardrails
- Qualify tickets in simulated & live-controlled environments
Step 3
Go Live & Scale
- Reach 30% resolved within 90 days
- Optimization & coverage ramp-up
- Launching additional policies
Step 4
80% Resolved in 12 Months
- More channels added
- Higher policies granularity & elevated satisfaction
- Tasks forces for seasonality peaks
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PLATFORM INFRASTRUCTURE
Enterprise AI, Ready to Run
Security locked down. Compliance guaranteed.
Privacy, deployment, and scale all solved from day one.
Security locked down. Compliance guaranteed.
Privacy, deployment, and scale all solved from day one.
Security locked down. Compliance guaranteed.
Privacy, deployment, and scale all solved from day one.
AI should be powerful, not risky. Every action your agent takes is deterministic and governed by your security protocols — full control, full auditability.
Notch meets the highest security and compliance standards: SOC 2, HIPAA, GDPR, CCPA, PCI, ISO 27001, and ISO 42001.
Your data powers only your AI agent. Never shared across tenants. Never used for training global models.
Notch platform is fully containerized. Outbound-only LLM calls (Azure by default, AWS Bedrock compatible), Notch agent can be deployed directly within your own cloud tenant.
Autoscaled infrastructure for any workload. Intelligent quota management absorbs traffic spikes. Proven with millions of tickets, even during peak seasons.
Integrations
Facebook Messenger
Slack
Twilio
“Growth was accelerating so quickly that traditional hiring couldn’t keep pace. We needed a support solution built for speed. Adding Notch felt like bringing in a commando support unit, allowing us to decouple customer acquisition growth from support ops.”
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“Undoubtedly our customer support and insights have improved significantly thanks to Notch. The team’s responsiveness and commitment have been outstanding.”
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“Automating responses for tickets like subscriptions and returns has allowed us to focus on nuanced customer cases that require more time and care. It feels like I suddenly doubled my team."
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