GAMING

AI Customer Support Agent for Gaming Studios

Resolve player issues instantly to keep them in the game, accelerate studio learning and delivery, and turn loyalty into revenue — at scale.

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GAMING TICKET RESOLUTION OVERVIEW

How Notch Resolves Support Tickets in Gaming

A structured AI platform that scales with your player base, understands your game mechanics and policies, and delivers fast, consistent support across the entire player journey.

Autonomous Player & Policy Match Diagram

Player Ticket Solution Qualification Diagram

Select & Deploy the Winning Solution Diagram

Workflows Powering Every Player Resolution Diagram

Instantly identifies the player, pinpoints the issue, and applies the best-fit policy — while ruling out the rest.

Every decision is backed by clear reasoning in QA mode, ensuring accurate resolutions that get players back in the game fast.

Once a policy is locked in, every requirement is gathered automatically — sourced from the conversation, player’s account, or targeted follow-ups.

Each decision is explainable and mapped to your solution & policy business rules, ensuring precise, governed resolution.

Once every requirement is met, the best solution is selected automatically — be it a refund, coins, or a reward replacement.

Each step, from fulfillment checks to back-office actions, is executed through API integrations or flagged for a human agent.

Workflows Powering Every Player Resolution

Behind every ticket, multiple workflows run in parallel — automatically retrieving data, enforcing policies, and coordinating agentic tasks like account checks or player communications.

WHERE WE LEAD

What Notch Excels At

Gaming Support
Resolution Expertise

Smart Ticket Resolution

Resolve tickets like login problems, purchase errors, and item issues, all mapped to your game’s logic and workflows.

In-Depth Game Understanding

Master every aspect of your game: mechanics, player behavior, live-ops events, promotions, side-features, and reward tasks.

Speed & Scale

Faster Ticket Resolution

Resolve purchase errors, item recovery, or login problems in minutes, not days — automating the full support flow from issue to resolved.

Launch-Proof Scaling

Absorb massive spikes during launches, events, or outages without adding headcount.

Always on Brand & Policy

Game-Policy Compliance

Every reply follows your game’s rules, from account bans to refund eligibility and item recovery.

Consistent Brand Tone

Deliver player support in your studio’s voice across chat, email, Discord, and more.

Replace the CS grind with autonomous precision

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Our Commitment

30% of tickets autonomously resolved within 90 days.

GAMING SUPPORT QUERIES

Resolving The Toughest Player Tickets

Account & Access Recovery

Handle the most frequent blockers: login errors, account recovery, and device sync instantly, keeping players in the game and reducing churn.

Purchases & In-Game Rewards

Failed payments or missing items fixed automatically, with policy-accurate resolutions.

Live Events & Game Logic

Event disputes and reward errors handled at scale, fully aligned with your game rules.

Premium Players & Complex Cases

Bug reports, VIP escalations, or multi-step cases resolved with precision and explainable decisions.

INSIDE THE SYSTEM

How Notch Powers Autonomous Gaming Support

Train for Your World

Import policies, data, and past tickets so Notch learns your game’s mechanics and player journeys from day one.

Governed Autonomy

Every move is mapped to your rules, with audit trails, escalation controls, and compliance safeguards.

Deploy & Scale

Launch AI agents across policies and channels, handle high-volume spikes, and expand coverage while staying fully in control.

Evolve With Every Quest

Monitor performance, uncover insights, and feed every resolution back into the system to keep leveling up.

OPEN CAPABILITES

THINK BIGGER

Executive Corner

Expert Gaming Partner

Beyond software — we implement, optimize, and own your KPIs. Our gaming CS experts manage your support lifecycle end to end.

TRUE Resolution

We don’t just automate, we resolve. Every ticket closed, every KPI met, with accountable ownership from day one.

Reduce Cost of ARPU
Generation

Scale player support without scaling headcount. Reduce cost per player served while growing revenue.

Fastest Time-to-Value

From kickoff to measurable results in weeks, not months. We move at the speed of your game.

“We’re building the future of autonomous gaming operations today — partnering with forward-thinking leaders to turn this vision into reality.”

Rafael

CEO & Co-Founder, Notch

AI SUPPORT FOR GAMING

Our Success Stories

view all STORIES

SaaS

Guardio Resolves 20,000 Ticket Backlog in Days with Notch AI

"Growth was accelerating so quickly that traditional hiring couldn’t keep pace. We needed a support solution built for speed. Adding Notch felt like bringing in a commando support unit, allowing us to decouple customer acquisition growth from support ops.”

Amos Peled

Co-Founder & CEO

+20K

Backlog Tickets Cleared

87%

Resolution Rate

50%

CS Headcount Savings

eCommerce

Yves Rocher Doubled Support Capacity With Zero Hiring

“Automating responses for tickets like subscriptions and returns has allowed us to focus on nuanced customer cases that require more time and care. It feels like I suddenly doubled my team."

Mai Hatuel

Head of eCommerce Operations

73%

Tickets Resolved

0

Additional Agents Needed

92%

Faster Resolution Time

eCommerce

MAËLYS Delivers Premium Support at 50% Lower Cost with Notch

“Undoubtedly our customer support and insights have improved significantly thanks to Notch. The team’s responsiveness and commitment have been outstanding.”

Daniel De Castro

Co-Founder & COO

50%

Headcount Saved

24/7

Live Chat Relaunched

12%

CSAT Boost

Travel

Bookaway crisis averted with real-time alerts and prioritization

“With so many customers reaching out at once across a wide range of issues, having Notch to tell us exactly which customers urgently need our attention and having already done most of the work is huge for us.”

Kawthar Safadi

Head of Support

+11%

CSAT

3

Weeks

25%

Support Opex Reduction

eCommerce

How Theo Grace Transformed Mother's Day Into a Strategic Win

“Notch’s dedication really stood out, its team was by our side day and night treating our challenges as their own. Notch gives us the confidence to handle peak season without fear of overwhelm.”

Shani Brown

VP Customer Loyalty

67%

Resolution Rate

43%

Faster Resolution

0

Additional Headcount

eCommerce

Delivery Updates Help The Conscious Bar Cut Refunds by 40%

“The AI system’s proactive delivery updates and seamless SMS integration improved our customer experience in ways we hadn’t expected.”

Yaniv Simpson

Founder & CEO

+16%

CSAT

3

Weeks

80%

Support OPEX Reduction

eCommerce

Rubbit Hits 4.95 CSAT While Automating 80% of Tickets

“We needed a partner that could implement fast, solve the complex stuff and do it all at a high standard. Notch ticked all those boxes.”

Raz Avigdor

Founder & CEO, Rubbit

4.95

CSAT

+11%

Conversion Lift

80%

Autonomously Resolved

eCommerce

Idyl Achieves 42% Conversion Lift with 24/7 AI Support Agent

“We managed a record-breaking weekend with Notch, and now we offer 24/7 chat support. Notch’s dedication ensures we respond within seconds, deepening our customer connection."

Ornella Siso

Chief Operations Officer, Idyl

+42%

Conversion Rate

0

Added FTE Headcount

50%

Faster Resolution

Autonomous AI support agent for Execs ready to turn the CS grind into a competitive edge.

Book a Demo

Our Commitment

30% of tickets autonomously resolved within 90 days.

Privacy Policy Terms of Use Security System Status

AI Customer Support Agent for Gaming Studios

How Notch Resolves Support Tickets in Gaming

Autonomous Customer & Policy Match

Player Ticket Solution Qualification

Select & Deploy the Winning Solution

Workflows Powering Every Resolution

What Notch Excels At

Replace the CS grind with autonomous precision

Our Commitment

30% of tickets autonomously resolved within 90 days.

Resolving The Toughest Player Tickets

Account & Access Recovery

Purchases & In-Game Rewards

Live Events & Game Logic

Premium Players & Complex Cases

How Notch Powers Autonomous Gaming Support

Train for Your World

Governed Autonomy

Deploy & Scale

Evolve With Every Quest

Executive Corner

Expert Gaming Partner

TRUE Resolution

Reduce Cost of ARPU Generation

Fastest Time-to-Value

“We’re building the future of autonomous gaming operations today — partnering with forward-thinking leaders to turn this vision into reality.”

Our Success Stories

Guardio Resolves 20,000 Ticket Backlog in Days with Notch AI

Yves Rocher Doubled Support Capacity With Zero Hiring

MAËLYS Delivers Premium Support at 50% Lower Cost with Notch

Bookaway crisis averted with real-time alerts and prioritization

How Theo Grace Transformed Mother's Day Into a Strategic Win

Delivery Updates Help The Conscious Bar Cut Refunds by 40%

Rubbit Hits 4.95 CSAT While Automating 80% of Tickets

Idyl Achieves 42% Conversion Lift with 24/7 AI Support Agent

Autonomous AI support agent for Execs ready to turn the CS grind into a competitive edge.

Our Commitment

30% of tickets autonomously resolved within 90 days.

End-to-end automation for your customer support.

Reduce Cost of ARPU
Generation