AI Customer Support Agent for Gaming Studios

Instantly identifies the player, pinpoints the issue, and applies the best-fit policy — while ruling out the rest.

Every decision is backed by clear reasoning in QA mode, ensuring accurate resolutions that get players back in the game fast.

Once a policy is locked in, every requirement is gathered automatically — sourced from the conversation, player’s account, or targeted follow-ups.

Each decision is explainable and mapped to your solution & policy business rules, ensuring precise, governed resolution.

Once every requirement is met, the best solution is selected automatically — be it a refund, coins, or a reward replacement.

Each step, from fulfillment checks to back-office actions, is executed through API integrations or flagged for a human agent.

Behind every ticket, multiple workflows run in parallel — automatically retrieving data, enforcing policies, and coordinating agentic tasks like account checks or player communications.