GAMING

AI Customer Support Agent for Gaming Studios

Resolve player issues instantly to keep them in the game, accelerate studio learning and delivery, and turn loyalty into revenue — at scale.

Resolve player issues instantly to keep them in the game, accelerate studio learning and delivery, and turn loyalty into revenue — at scale.

Resolve player issues instantly to keep them in the game, accelerate studio learning and delivery, and turn loyalty into revenue — at scale.

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Gaming Solutions GraphGaming Solutions Graph
GAMING TICKET RESOLUTION OVERVIEW

How Notch Resolves Support Tickets in Gaming

A structured AI platform that scales with your player base, understands your game mechanics and policies, and delivers fast, consistent support across the entire player journey.

A structured AI platform that scales with your player base, understands your game mechanics and policies, and delivers fast, consistent support across the entire player journey.

A structured AI platform that scales with your player base, understands your game mechanics and policies, and delivers fast, consistent support across the entire player journey.

Autonomous Player & Policy Match DiagramPlayer Ticket Solution Qualification DiagramSelect & Deploy the Winning Solution DiagramWorkflows Powering Every Player Resolution Diagram

Autonomous Player & Policy Match Diagram

Instantly identifies the player, pinpoints the issue, and applies the best-fit policy — while ruling out the rest.

Every decision is backed by clear reasoning in QA mode, ensuring accurate resolutions that get players back in the game fast.

Player Ticket Solution Qualification Diagram

Once a policy is locked in, every requirement is gathered automatically — sourced from the conversation, player’s account, or targeted follow-ups.

Each decision is explainable and mapped to your solution & policy business rules, ensuring precise, governed resolution.

Select & Deploy the Winning Solution

Once every requirement is met, the best solution is selected automatically — be it a refund, coins, or a reward replacement.

Each step, from fulfillment checks to back-office actions, is executed through API integrations or flagged for a human agent.

Workflows Powering Every Player Resolution

Behind every ticket, multiple workflows run in parallel — automatically retrieving data, enforcing policies, and coordinating agentic tasks like account checks or player communications.

WHERE WE LEAD

What Notch Excels At

Gaming Support
Resolution Expertise
Smart Ticket Resolution

Resolve tickets like login problems, purchase errors, and item issues, all mapped to your game’s logic and workflows.

In-Depth Game Understanding

Master every aspect of your game: mechanics, player behavior, live-ops events, promotions, side-features, and reward tasks.

Speed & Scale
Faster Ticket Resolution

Resolve purchase errors, item recovery, or login problems in minutes, not days — automating the full support flow from issue to resolved.

Launch-Proof Scaling

Absorb massive spikes during launches, events, or outages without adding headcount.

Always on Brand & Policy
Game-Policy Compliance

Every reply follows your game’s rules, from account bans to refund eligibility and item recovery.

Consistent Brand Tone

Deliver player support in your studio’s voice across chat, email, Discord, and more.

Replace the CS grind with autonomous precision

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Our Commitment
30% of tickets autonomously resolved within 90 days.
GAMING SUPPORT QUERIES

Resolving The Toughest Player Tickets

Account & Access Recovery

Handle the most frequent blockers: login errors, account recovery, and device sync instantly, keeping players in the game and reducing churn.

Purchases & In-Game Rewards

Failed payments or missing items fixed automatically, with policy-accurate resolutions.

Live Events & Game Logic

Event disputes and reward errors handled at scale, fully aligned with your game rules.

Premium Players & Complex Cases

Bug reports, VIP escalations, or multi-step cases resolved with precision and explainable decisions.

Chat Support Diagram
INSIDE THE SYSTEM

How Notch Powers Autonomous Gaming Support

Support Flow Chart
Autonomous SaaS Tickets Flow Chart

Train for Your World

Import policies, data, and past tickets so Notch learns your game’s mechanics and player journeys from day one.

Governed Autonomy

Every move is mapped to your rules, with audit trails, escalation controls, and compliance safeguards.

Deploy & Scale

Launch AI agents across policies and channels, handle high-volume spikes, and expand coverage while staying fully in control.

Evolve With Every Quest

Monitor performance, uncover insights, and feed every resolution back into the system to keep leveling up.

OPEN CAPABILITES
THINK BIGGER

Executive Corner

Expert Gaming Partner

Beyond software — we implement, optimize, and own your KPIs. Our gaming CS experts manage your support lifecycle end to end.

TRUE Resolution

We don’t just automate, we resolve. Every ticket closed, every KPI met, with accountable ownership from day one.

Reduce Cost of ARPU
Generation

Scale player support without scaling headcount. Reduce cost per player served while growing revenue.

Fastest Time-to-Value

From kickoff to measurable results in weeks, not months. We move at the speed of your game.

“We’re building the future of autonomous gaming operations today — partnering with forward-thinking leaders to turn this vision into reality.”

A Photo of Rafael
Rafael
CEO & Co-Founder, Notch
AI SUPPORT FOR GAMING

Our Success Stories

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SaaS

Guardio Resolves 20,000 Ticket Backlog in Days with Notch AI

"Growth was accelerating so quickly that traditional hiring couldn’t keep pace. We needed a support solution built for speed. Adding Notch felt like bringing in a commando support unit, allowing us to decouple customer acquisition growth from support ops.”

Amos Peled
Co-Founder & CEO
+20K
Backlog Tickets Cleared
87%
Resolution Rate
50%
CS Headcount Savings
Read more
eCommerce

Yves Rocher Doubled Support Capacity With Zero Hiring

“Automating responses for tickets like subscriptions and returns has allowed us to focus on nuanced customer cases that require more time and care. It feels like I suddenly doubled my team."

Mai Hatuel
Head of eCommerce Operations
73%
Tickets Resolved
0
Additional Agents Needed
92%
Faster Resolution Time
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eCommerce

MAËLYS Delivers Premium Support at 50% Lower Cost with Notch

“Undoubtedly our customer support and insights have improved significantly thanks to Notch. The team’s responsiveness and commitment have been outstanding.”

Daniel De Castro
Co-Founder & COO
50%
Headcount Saved
24/7
Live Chat Relaunched
12%
CSAT Boost
Read more
eCommerce

How Theo Grace Transformed Mother's Day Into a Strategic Win

“Notch’s dedication really stood out, its team was by our side day and night treating our challenges as their own. Notch gives us the confidence to handle peak season without fear of overwhelm.”

Shani Brown
VP Customer Loyalty
67%
Resolution Rate
43%
Faster Resolution
0
Additional Headcount
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eCommerce

Delivery Updates Help The Conscious Bar Cut Refunds by 40%

“The AI system’s proactive delivery updates and seamless SMS integration improved our customer experience in ways we hadn’t expected.”

Yaniv Simpson
Founder & CEO
+16%
CSAT
3
Weeks
80%
Support OPEX Reduction
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eCommerce

Rubbit Hits 4.95 CSAT While Automating 80% of Tickets

“We needed a partner that could implement fast, solve the complex stuff and do it all at a high standard. Notch ticked all those boxes.”

Raz Avigdor
Founder & CEO, Rubbit
4.95
CSAT
+11%
Conversion Lift
80%
Autonomously Resolved
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eCommerce

Idyl Achieves 42% Conversion Lift with 24/7 AI Support Agent

“We managed a record-breaking weekend with Notch, and now we offer 24/7 chat support. Notch’s dedication ensures we respond within seconds, deepening our customer connection."

Ornella Siso
Chief Operations Officer, Idyl
+42%
Conversion Rate
0
Added FTE Headcount
50%
Faster Resolution

Autonomous AI support agent for Execs ready to turn the CS grind into a competitive edge.

Book a Demo
Our Commitment
30% of tickets autonomously resolved within 90 days.
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End-to-end automation for your customer support.

Notch is an autonomous AI customer support platform built for outcomes, not effort. Designed to replace bloated teams and deflection tactics, Notch delivers enterprise-grade support resolution at scale, with the fastest time-to-value in the market

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