INSURANCE

Autonomous AI Customer

Support for Insurance

Resolve claims, policy changes, and coverage questions instantly, while maintaining strict regulatory compliance, secure data handling, and full audit trails. Turn your support operation into a trust-building, revenue-driving advantage that reduces costs and boosts lifetime value.

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THE INSURANCE DIFFERENCE

The highest standard of CX in Insurance

Fusing deterministic rules and ironclad guardrails with LLM reasoning to bring support automation that satisfies both regulatory compliance and CX quality across every policy, claim, and channel.

Autonomous Shopper & Policy Match Diagram

Customer conversations must respect strict regulations on disclosures, suitability, data protection, and claims handling while still feeling empathetic, fast, and easy.

Shopper Ticket Solution Qualification Diagram

In moments of loss, policyholders expect instant clarity on coverage, status, and next steps. Long forms, confusing language, or slow updates quickly erode trust.

Select & Deploy the Winning Solution Diagram

Insurers juggle legacy policy admin, claims platforms, TPAs, and broker networks. CX leaders must unify data, rules, and workflows into one coherent experience.

Workflows Powering Every Resolution Diagram

When coverage feels like a commodity, proactive, personalized service across the policy lifecycle turns support into a differentiator that earns customers for life.

AI CUSTOMER SUPPORT IN INSURANCE

How Notch Resolves Insurance
Customer Support at Scale

An AI platform purpose-built for insurance, Notch masters your policy and claims logic, integrates with core PAS and third-party systems, and delivers secure, auditable support at every step of the customer journey.

Autonomous Player & Policy Match Diagram

Player Ticket Solution Qualification Diagram

Workflows Powering Every Player Resolution Diagram

Authenticates the policyholder, identifies the policy or claim, and detects the issue—whether it’s a FNOL submission, billing question, coverage inquiry, or endorsement request. Every detection aligns with your internal rules, regulatory obligations, and PAS structure for explainable triage and routing.

Once the applicable process is identified, Notch collects all required details from the customer, system of record, or prior interactions: forms, photos, documents, or historical policy data. Each requirement is traceable to your guidelines and used to build a fully governed case.

When the inputs are complete, Notch executes the next steps automatically—submitting FNOL, issuing policy changes, sending confirmation letters, triggering payment processes, or notifying adjusters. Workflows run via API, with agent escalation only when necessary

Workflows Powering Every Player Resolution

Notch coordinates the backend: validating coverage, syncing with claims and fraud systems, assigning adjusters, and sending real-time status updates to customers. Every resolution is fast, secure, and aligned with compliance, so your team stays audit-ready while delivering superior service.

WHERE NOTCH LEADS

Built for Insurance Complexity

Insurance Support Expertise

Handle FNOL Instantly

Guide customers through First Notice of Loss, gather incident details, verify policy coverage, and initiate claim intake workflows with full auditability.
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Process Endorsements Effortlessly

Manage mid-term policy changes like address updates, coverage adjustments, or adding dependents—securely and accurately via PAS and broker integrations.

Compliance & Operational Scale

Absorb Claim Surges

Seamlessly handle spikes from natural disasters, fraud waves, or renewals—without adding headcount or compromising compliance or customer experience.

Enterprise-Grade Security

SOC 2 Type II and ISO 27001 certified with deterministic guardrails, full audit logs, and explainable AI that aligns with evolving regulatory demands.

Built for Compliance & Security

Audit-Ready Operations

Every AI action is traceable, reasoned, and policy-aligned—supporting regulator reviews with confidence and clarity.
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Secure by Design

Secure cloud infrastructure with encrypted data flows ensures customer and claims data stays protected inside your trusted environment.

Replace the CS grind with autonomous precision

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Our Commitment

30% of tickets autonomously resolved within 90 days.

INSURANCE SUPPORT QUERIES

Resolving the Toughest Insurance Customer Tickets

Pre-Policy Support

Help prospective policyholders compare plans, understand eligibility, and complete applications — driving higher quote-to-bind conversion and reducing acquisition costs.

Onboarding & Activation

Guide new customers through policy setup, payment initiation, and digital account access to increase activation rates and reduce early churn.

Policy Servicing

Support everyday tasks like billing questions, coverage adjustments, document requests, and dependent changes — improving satisfaction while reducing manual workloads.

Claims & Resolutions

Handle critical moments like FNOL submission, claim status updates, and payout timelines with speed and clarity — building trust while minimizing operational strain.

SECURITY & GOVERNANCE

Built for Regulation & Compliance

01

Guardrails

Deterministic rules control when and how AI engages across claim handling, policy servicing, and customer communications—ensuring every action follows defined workflows and compliance logic.
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02

Audit trail

Full visibility into each AI decision, including reasoning and source references, logged for claims review, QA, and regulatory audits.
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03

Secure by design

Regulatory-grade data protection embedded at every layer. Encrypted API integrations ensure policyholder and claims data never leaves your secure infrastructure. Certified SOC 2 Type II and ISO 27001.
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04

Customizable

Define AI behavior based on lines of business, policy type, geography, or customer tier. Set custom escalation paths, approval workflows, and policy rulebooks to reflect your internal governance model.
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05

Supervision

Guardrails keep the AI compliant and focused, while your team can monitor live interactions, run QA workflows, and trace every action for review.
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NOTCH AGENT PLATFORM

How Notch Powers Autonomous Insurance
Tickets from Start to Finish

Trained For Your Insurance Products

Notch learns your policy types, claim processes, underwriting rules, and servicing protocols—applying precise logic across auto, home, health, and life products for compliant, high-quality resolution.

Deploy & Scale Safely

Start with low-risk use cases like billing or document requests, then progressively expand to claims intake and policy changes—while maintaining full compliance with regulatory and operational safeguards.

Governed Autonomy

Autonomously process FNOL, endorsements, deductible waivers, and cancellations within defined authority levels—using deterministic rules, audit-ready decisioning, and escalation paths to stay compliant and in control.

Continuous Learning

Notch evolves with your business—adapting to new products, rating logic, policy changes, and fraud signals. Resolution accuracy improves over time while your team retains full oversight and governance.

OPEN CAPABILITES

THINK BIGGER

Executive Corner

Expert Insurance Partner

Beyond AI agents: We implement, optimize, and manage your support operations across the full policy and claims lifecycle. We unify legacy PAS, fragmented broker tools, and partner systems—driving digital transformation with compliance-first design.

TRUE Resolution

We don’t just automate — we resolve. Every claim initiated, every inquiry answered, every policy updated, with accountable ownership from day one. Our TRUE™ model means you pay only for cases fully resolved autonomously.

Lower Cost to Serve

Expand support capacity without growing your team. Lower your combined ratio while increasing policyholder satisfaction, retention, and operational efficiency.

Fastest Time-to-Value

From kickoff to live results in weeks. Insurance support that adapts to your product complexity, compliance rules, and business pace.

“We’re building the future of autonomous support - partnering with forward-thinking executives to make it real today.”

Conversion Rate

0

Added FTE Headcount

50%

Faster Resolution

Autonomous AI support agent for Execs ready to turn the CS grind into a competitive edge.

Book a Demo

Our Commitment

30% of tickets autonomously resolved within 90 days.

Privacy Policy Terms of Use Security System Status

Support for Insurance

The highest standard of CX in Insurance

01Compliance without friction

02Claims under pressure

03Fragmented systems and partners

04Lifetime relationships, not renewals

How Notch Resolves Insurance Customer Support at Scale

Detect

Gather

Execute

Resolve

Built for Insurance Complexity

Replace the CS grind with autonomous precision

Our Commitment

30% of tickets autonomously resolved within 90 days.

Resolving the Toughest Insurance Customer Tickets

Pre-Policy Support

Onboarding & Activation

Policy Servicing

Claims & Resolutions

Built for Regulation & Compliance

Guardrails

Audit trail

Secure by design

Customizable

Supervision

How Notch Powers Autonomous Insurance Tickets from Start to Finish

Trained For Your Insurance Products

Deploy & Scale Safely

Governed Autonomy

Continuous Learning

Executive Corner

Expert Insurance Partner

TRUE Resolution

Lower Cost to Serve

Fastest Time-to-Value

“We’re building the future of autonomous support - partnering with forward-thinking executives to make it real today.”

Our Success Stories

Guardio Resolves 20,000 Ticket Backlog in Days with Notch AI

Yves Rocher Doubled Support Capacity With Zero Hiring

MAËLYS Delivers Premium Support at 50% Lower Cost with Notch

How Theo Grace Transformed Mother's Day Into a Strategic Win

Delivery Updates Help The Conscious Bar Cut Refunds by 40%

Rubbit Hits 4.95 CSAT While Automating 80% of Tickets

Idyl Achieves 42% Conversion Lift with 24/7 AI Support Agent

Autonomous AI support agent for Execs ready to turn the CS grind into a competitive edge.

Our Commitment

30% of tickets autonomously resolved within 90 days.

End-to-end automation for your customer support.

How Notch Resolves Insurance
Customer Support at Scale

How Notch Powers Autonomous Insurance
Tickets from Start to Finish