SAAS

AI Customer Support Agent for SaaS Companies

Deliver fast, policy-accurate support across billing, onboarding, and account changes — boost satisfaction, protect renewals, and scale without extra hires.

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SAAS TICKET RESOLUTION OVERVIEW

How Notch Resolves Support Tickets in SaaS

An AI-driven platform that grows with your customer base, masters your product and policies, and delivers autonomous, consistent support across the entire customer journey.

Autonomous Customer & Policy Match Diagram

Customer Ticket Solution Qualification Diagram

Automated Solution Selection & Execution Diagram

Workflows Powering Every Resolution Diagram

Instantly identifies the customer account and subscription, pinpoints the issue, and applies the right policy — backed by clear, auditable reasoning for accurate, friction-free resolutions.

After locking the right policy, all required details are captured automatically — drawn from the conversation, customer account data, or proactive follow-ups.

Each action is traceable and aligned with your subscription workflows and policy framework, delivering accurate and compliant resolutions.

When all requirements are met, the solution is applied automatically — whether it’s a refund, adjusting feature access, or changing a subscription tier.

API-driven workflows handle fulfillment, with human escalation only when needed.

Behind every ticket, parallel workflows handle data, enforce policies, and automate tasks like account checks or feature updates — ensuring fast, accurate resolutions at scale.

WHERE WE LEAD

What Notch Excels At

SaaS Support Expertise

Smart Ticket Resolution

Resolve tickets like login problems, billing errors, and feature access problems, all mapped to your product logic and workflows.

In-Depth Product Understanding

Master every aspect of your product: feature logic, usage behavior, subscription flows, onboarding journeys, usage patterns, and account-level policies.

Speed & Scale

Faster Ticket Resolution

Resolve billing errors, feature access issues, or login problems in minutes, not days - by automating the full support flow from issue to resolved.

Launch-Proof Scaling

Absorb massive spikes during product feature launches, Black Friday campaigns, or bug fixes, without adding headcount.

Always on Brand & Policy

Policy-Aligned Responses

Every reply adheres to your SaaS policies — from subscription terms and refund eligibility to feature access and usage limits.

Consistent Brand Tone

Deliver customer support in your brand’s voice across chat, email, text, social media, review sites, voice and more.

Replace the CS grind with autonomous precision

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Our Commitment

30% of tickets autonomously resolved within 90 days.

SAAS SUPPORT QUERIES

Resolving the Toughest SaaS Customer Tickets

Account & Access Management

Instantly resolve login failures, SSO errors, and account lockouts, keeping customers active and reducing churn.

Billing & Subscription Operations

Automate refunds, prorated billing adjustments, and subscription tier changes with policy-driven accuracy.

Product Configuration & Integrations

Fix feature-access issues, onboarding hurdles, API errors, and data-sync problems with contextual, product-aware resolutions.

Enterprise & Compliance Cases

Handle multi-tenant account changes, SLA escalations, and compliance-sensitive requests with auditable precision.

INSIDE THE SYSTEM

How Notch Powers Autonomous SaaS Tickets from Start to Finish

Train for Your Product

Import policies, data, and past tickets so Notch learns your product lines and customer journey from the get-go.

Governed Autonomy

Every action is governed by your policies, with built-in audit logs, escalation triggers, and compliance controls for enterprise trust.

Deploy & Scale Effortlessly

Deploy AI agents across support channels, manage surging volumes, and expand coverage — without losing visibility or control.

Continuous Learning

Track performance, surface insights, and feed every interaction back into the system, making support smarter with every resolution.

OPEN CAPABILITES

THINK BIGGER

Executive Corner

Expert SaaS Partner

More than an AI support platform — we implement, optimize, and own your KPIs. Our SaaS specialists manage the full support lifecycle, from onboarding to resolution.

TRUE Resolution

We don’t just automate, we resolve. Every ticket closed, every KPI met, with accountable ownership from day one.

Lower Cost per ARR

Scale support without adding headcount. Reduce the cost to serve while improving retention and driving recurring revenue.

Fastest Time-to-Value

From kickoff to measurable results in weeks, not months. SaaS support that moves as fast as your business.

“We’re building the future of autonomous SaaS support — partnering with forward-thinking executives to make it real today.”

Rafael

CEO & Co-Founder, Notch

AI SUPPORT FOR SAAS

Our Success Stories

View All Stories

SaaS

Guardio Resolves 20,000 Ticket Backlog in Days with Notch AI

"Growth was accelerating so quickly that traditional hiring couldn’t keep pace. We needed a support solution built for speed. Adding Notch felt like bringing in a commando support unit, allowing us to decouple customer acquisition growth from support ops.”

Amos Peled

Co-Founder & CEO

+20K

Backlog Tickets Cleared

87%

Resolution Rate

50%

CS Headcount Savings

eCommerce

Yves Rocher Doubled Support Capacity With Zero Hiring

“Automating responses for tickets like subscriptions and returns has allowed us to focus on nuanced customer cases that require more time and care. It feels like I suddenly doubled my team."

Mai Hatuel

Head of eCommerce Operations

73%

Tickets Resolved

0

Additional Agents Needed

92%

Faster Resolution Time

eCommerce

MAËLYS Delivers Premium Support at 50% Lower Cost with Notch

“Undoubtedly our customer support and insights have improved significantly thanks to Notch. The team’s responsiveness and commitment have been outstanding.”

Daniel De Castro

Co-Founder & COO

50%

Headcount Saved

24/7

Live Chat Relaunched

12%

CSAT Boost

Travel

Bookaway crisis averted with real-time alerts and prioritization

“With so many customers reaching out at once across a wide range of issues, having Notch to tell us exactly which customers urgently need our attention and having already done most of the work is huge for us.”

Kawthar Safadi

Head of Support

+11%

CSAT

3

Weeks

25%

Support Opex Reduction

eCommerce

How Theo Grace Transformed Mother's Day Into a Strategic Win

“Notch’s dedication really stood out, its team was by our side day and night treating our challenges as their own. Notch gives us the confidence to handle peak season without fear of overwhelm.”

Shani Brown

VP Customer Loyalty

67%

Resolution Rate

43%

Faster Resolution

0

Additional Headcount

eCommerce

Delivery Updates Help The Conscious Bar Cut Refunds by 40%

“The AI system’s proactive delivery updates and seamless SMS integration improved our customer experience in ways we hadn’t expected.”

Yaniv Simpson

Founder & CEO

+16%

CSAT

3

Weeks

80%

Support OPEX Reduction

eCommerce

Rubbit Hits 4.95 CSAT While Automating 80% of Tickets

“We needed a partner that could implement fast, solve the complex stuff and do it all at a high standard. Notch ticked all those boxes.”

Raz Avigdor

Founder & CEO, Rubbit

4.95

CSAT

+11%

Conversion Lift

80%

Autonomously Resolved

eCommerce

Idyl Achieves 42% Conversion Lift with 24/7 AI Support Agent

“We managed a record-breaking weekend with Notch, and now we offer 24/7 chat support. Notch’s dedication ensures we respond within seconds, deepening our customer connection."

Ornella Siso

Chief Operations Officer, Idyl

+42%

Conversion Rate

0

Added FTE Headcount

50%

Faster Resolution