ECOMMERCE

AI Support Agent for eCommerce Brands

Resolve order issues, returns, and inquiries instantly — recover revenue, increase satisfaction, and transform support into a growth engine at scale.

Resolve order issues, returns, and inquiries instantly — recover revenue, increase satisfaction, and transform support into a growth engine at scale.

Resolve order issues, returns, and inquiries instantly — recover revenue, increase satisfaction, and transform support into a growth engine at scale.

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ECOMMERCE TICKET RESOLUTION OVERVIEW

How Notch Resolves eCommerce Support at Scale

A structured AI platform built for eCommerce — scaling with your customer base, mastering your policies and product catalog, and delivering fast, consistent support across every stage of the shopping journey.

A structured AI platform built for eCommerce — scaling with your customer base, mastering your policies and product catalog, and delivering fast, consistent support across every stage of the shopping journey.

A structured AI platform built for eCommerce — scaling with your customer base, mastering your policies and product catalog, and delivering fast, consistent support across every stage of the shopping journey.

Autonomous Shopper & Policy Match DiagramShopper Ticket Solution Qualification DiagramSelect & Deploy the Winning Solution DiagramWorkflows Powering Every Resolution Diagram

Autonomous Shopper & Policy Match Diagram

Identifies the shopper, detects the issue: order, return, or shipping, and applies the right policy.

Every decision is explainable and aligned with your online store’s rules for fast, accurate support.

Shopper Ticket Solution Qualification Diagram

Once a policy is set, requirements are gathered automatically — from the conversation, order history, or follow-ups.

Each decision is explainable and tied to your online store policies for accurate, governed resolutions.

Select & Deploy the Winning Solution Diagram

When requirements are met, the solution is applied automatically — issuing a refund, replacement, or discount via API workflows, with agent escalation only if needed.

Workflows Powering Every Resolution Diagram

Behind every ticket, parallel workflows retrieve data, enforce policies, and automate tasks like order checks or customer updates — ensuring fast, accurate, and consistent resolutions.

WHERE WE LEAD

What Notch Excels At

eCommerce Support
Resolution Expertise
Smart Ticket Resolution

Resolve tickets like login problems, purchase errors, and item issues — all mapped to your store’s logic and support workflows.

In-Depth Online Store Understanding

Master every aspect of your eCommerce site: product catalog, customer behavior, promotions, return policies, and fulfillment rules.

Speed & Scale
Faster Ticket Resolution

Resolve purchase errors, item issues, or login problems in minutes, not days, by automating the full support flow from issue to resolution.

Surge-Proof Scaling

Absorb massive spikes during sales, holidays, or outages without adding headcount.

Always on Brand & Policy
Policy-Aligned Responses

Every reply follows your store’s rules, from return eligibility to refund conditions and item replacements.

Consistent Brand Tone

Deliver customer support in your brand’s voice across chat, email, text messages, and more.

Replace the CS grind with autonomous precision

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Our Commitment
30% of tickets autonomously resolved within 90 days.
ECOMMERCE SUPPORT QUERIES

Resolving the Toughest Customer Tickets

Account & Access Issues

Resolve login and checkout errors, and password resets, instantly — keeping shoppers engaged and reducing abandoned sessions.

Carts, Orders & Returns

Resolve cart errors, WISMO inquiries, returns, and exchanges automatically with fast, policy-accurate resolutions

Payments & Refunds

Handle failed payments, duplicate charges, and refund requests seamlessly to restore trust and protect revenue.

VIP Customers & Complex Cases

Manage VIP complaints, escalations, and multi-step issues with precision and clear, auditable decisions

Chat Support Diagram
INSIDE THE SYSTEM

How Notch Powers Autonomous eCommerce Support

Solutions Flow Chart
Solutions Flow Chart

Train for Your Online Store

Import policies, product data, and past tickets so Notch interprets shopper intent — whether it’s WISMO, returns, exchanges, or billing.

Governed Autonomy

Every action follows your rules with audit trails, escalation controls, and compliance safeguards.

Deploy & Scale

Launch AI agents across channels, handle seasonal spikes, and scale support without extra headcount.

Evolve With Every Quest

Track performance, surface insights, and feed every resolution back to keep improving accuracy.

OPEN CAPABILITES
THINK BIGGER

Executive Corner

Expert eCommerce Partner

Beyond AI agents — we implement, optimize, and manage your support lifecycle, from onboarding to post-purchase.

TRUE Resolution

We don’t just automate — we resolve. Every order issue closed, every KPI met, with accountable ownership.

Reduce Cost Per Order

Scale support without extra hires. Reduce cost to serve while boosting retention and repeat purchases.

Fastest Time-to-Value

From kickoff to measurable results in weeks, not months. We move at the speed of your business.

“We’re building the future of autonomous eCommerce support, partnering with forward-thinking brands to make it real today.”

A picture of Rafael
Rafael
CEO & Co-Founder, Notch
AI SUPPORT FOR ECOMMERCE

Our Success Stories

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SaaS

Guardio Resolves 20,000 Ticket Backlog in Days with Notch AI

"Growth was accelerating so quickly that traditional hiring couldn’t keep pace. We needed a support solution built for speed. Adding Notch felt like bringing in a commando support unit, allowing us to decouple customer acquisition growth from support ops.”

Amos Peled
Co-Founder & CEO
+20K
Backlog Tickets Cleared
87%
Resolution Rate
50%
CS Headcount Savings
Read more
eCommerce

Yves Rocher Doubled Support Capacity With Zero Hiring

“Automating responses for tickets like subscriptions and returns has allowed us to focus on nuanced customer cases that require more time and care. It feels like I suddenly doubled my team."

Mai Hatuel
Head of eCommerce Operations
73%
Tickets Resolved
0
Additional Agents Needed
92%
Faster Resolution Time
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eCommerce

MAËLYS Delivers Premium Support at 50% Lower Cost with Notch

“Undoubtedly our customer support and insights have improved significantly thanks to Notch. The team’s responsiveness and commitment have been outstanding.”

Daniel De Castro
Co-Founder & COO
50%
Headcount Saved
24/7
Live Chat Relaunched
12%
CSAT Boost
Read more
eCommerce

How Theo Grace Transformed Mother's Day Into a Strategic Win

“Notch’s dedication really stood out, its team was by our side day and night treating our challenges as their own. Notch gives us the confidence to handle peak season without fear of overwhelm.”

Shani Brown
VP Customer Loyalty
67%
Resolution Rate
43%
Faster Resolution
0
Additional Headcount
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eCommerce

Delivery Updates Help The Conscious Bar Cut Refunds by 40%

“The AI system’s proactive delivery updates and seamless SMS integration improved our customer experience in ways we hadn’t expected.”

Yaniv Simpson
Founder & CEO
+16%
CSAT
3
Weeks
80%
Support OPEX Reduction
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eCommerce

Rubbit Hits 4.95 CSAT While Automating 80% of Tickets

“We needed a partner that could implement fast, solve the complex stuff and do it all at a high standard. Notch ticked all those boxes.”

Raz Avigdor
Founder & CEO, Rubbit
4.95
CSAT
+11%
Conversion Lift
80%
Autonomously Resolved
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eCommerce

Idyl Achieves 42% Conversion Lift with 24/7 AI Support Agent

“We managed a record-breaking weekend with Notch, and now we offer 24/7 chat support. Notch’s dedication ensures we respond within seconds, deepening our customer connection."

Ornella Siso
Chief Operations Officer, Idyl
+42%
Conversion Rate
0
Added FTE Headcount
50%
Faster Resolution

Autonomous AI support agent for Execs ready to turn the CS grind into a competitive edge.

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Our Commitment
30% of tickets autonomously resolved within 90 days.
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End-to-end automation for your customer support.

Notch is an autonomous AI customer support platform built for outcomes, not effort. Designed to replace bloated teams and deflection tactics, Notch delivers enterprise-grade support resolution at scale, with the fastest time-to-value in the market

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