The Spotlight: Autonomous Support

Ideas, playbooks, and real lessons from building autonomous support. Learn what works, what breaks, and how top teams scale CX with AI.

Product

Automated Ticket Resolution | True Resolution vs. Deflection

Evaluate AI agents for autonomous resolution, not just deflection. See benchmarks, platform criteria, and what separates real resolution from productivity tools

Read article

Engineering

Buy vs Build AI Customer Support | Clear Framework

Read article

Product

LLM vs SLM for AI Agents: Notch’s Hybrid Playbook

Read article

Company

Notch named an AI Disruptors 60 company

We’re excited to share that Notch has been named one of the AI Disruptors 60, a new honoree list curated by Greenfield Partners and unveiled live at TechCrunch.

Company

We Just Opened Notch’s New York Office — Here’s Why That Matters

Notch opens a new office in New York to accelerate AI support solutions in finance, insurance, and travel. Learn how this move supports faster implementation, deeper partnerships, and GTM growth.

Platform

What Does Flexibility Mean in CX AI Platforms?

"Flexibility" means different things to different vendors, and what works brilliantly for one organization may require significant adaptation for another.

Engineering

Buy vs Build AI Customer Support | Clear Framework

Should you build your own AI agents? Notch's CLEAR framework breaks it down across confidence and compliance, edge cases, effort, TCO, and real-world mistakes.

Product

LLM vs SLM for AI Agents: Notch’s Hybrid Playbook

Notch product team breaks down why SLMs are ideal for repeatable agent tasks and how a hybrid SLM plus LLM pattern improves speed, cost, and reliability.

Product

Automated Ticket Resolution | True Resolution vs. Deflection

Evaluate AI agents for autonomous resolution, not just deflection. See benchmarks, platform criteria, and what separates real resolution from productivity tools.

OUR SOLUTIONS

The Support AI Library

Gaming

Built for fast-paced support where every second counts. Resolves rage-quit moments, detects player intent, and keeps gamers in the game.

Learn more

SaaS

Understands your product, plans, and workflows. Automates onboarding, upgrades, and tech issues without ever missing context.

Learn more

eCommerce

Tailored for high-volume retail. Resolves order issues, automates returns, and personalizes product help faster than humanly possible.

Learn more

Built for You

For Support Teams

Playbooks and practical lessons for running support with AI - deflection, resolution, QA, escalations, and day to day workflows that keep quality high.

EXPLORE CONTENT FOR SUPPORT

For Engineers

Deep dives on building reliable support agents - integrations, tool calling, guardrails, evals, monitoring, and shipping safely in production.

EXPLORE CONTENT FOR ENGINEERING

For Innovation Leaders

Strategic guidance on adopting autonomous support - ROI, risk, security, change management, and how to scale automation across the business.

EXPLORE CONTENT FOR LEADERSHIP

The Spotlight: Autonomous Support

Automated Ticket Resolution | True Resolution vs. Deflection

Buy vs Build AI Customer Support | Clear Framework

LLM vs SLM for AI Agents: Notch’s Hybrid Playbook