Begin with honest analysis of existing ticket data. What percentage falls into repeatable categories with predictable resolution paths? Which backend systems would AI need access to for executing resolutions rather than just reading information? This analysis establishes realistic opportunity size. Then force vendors to separate response rate from resolution rate, request customer references from your specific industry, and verify outcome guarantees, including what happens if benchmarks aren't achieved.

Resolution capability depends entirely on integration depth. Refund processing requires payment system connectivity. Subscription changes require billing platform access. Account troubleshooting requires identity management integration. Evaluate platforms across three dimensions: breadth (how many systems can connect), depth (can the platform execute actions or only read data), and latency (does real-time access enable immediate resolution). Platforms that only read information and generate recommendations for humans create prep work rather than resolution.

Notch uses TRUE™ resolution: Ticket Resolved, Unmanned, End-to-end. A ticket counts as resolved only when the customer's actual problem gets fixed without human intervention. Refunds process through payment systems. Account details update in databases. Billing disputes close with appropriate credits applied. Containment, which is pointing customers toward help articles or collecting information before routing to humans, doesn't count. This definition aligns with outcome-based pricing: you pay for tickets genuinely resolved, not conversations initiated.

Platform architecture determines your ceiling before implementation begins. Basic chatbots max out around 20–40% actual resolution. Standard AI assistants land between 40–60%. Agentic AI platforms designed for end-to-end workflow execution regularly reach 70–85% true resolution. Notch customers have achieved 87% resolution while clearing 20,000-ticket backlogs within days, and 73% autonomous resolution with 92% faster handling times. These benchmarks require proper integration depth and policy configuration, and vendors claiming similar numbers without demonstrating backend connectivity should face scrutiny.

Chatbots match keywords to preset responses and escalate anything outside their scripts. Automated ticket resolution through agentic AI understands customer situations, applies business rules, and executes actions directly in backend systems. When a customer requests a refund, a chatbot provides a link to your returns policy. An agentic platform processes the refund through your payment system, updates inventory, and sends confirmation, all without human involvement. The distinction isn't sophistication of language; it's whether anything actually gets done.

We partner with leading brands in e-commerce, SaaS, gaming, fintech and other industries. Our focus is on companies with high support volumes and global operations.

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They require tightly governed, precise resolution across both simple and complex tickets and policies. Many involve mission-critical actions that directly impact the P&L.

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Whether you're scaling rapidly or streamlining an existing operation, we help turn support from a cost center into a strategic edge.

Notch is built for speed. We get companies to 30% autonomous resolution rate within 90 days, with measurable P&L impact from week one. We deliver True Resolution where tickets are resolved end-to-end. No automation attribution tricks. We handle the hardest tickets and policies, not just the ones covered in your knowledge base.

We do both. Every engagement includes strategic design, hands-on implementation, and iterative optimization. From mapping policies to defining escalation logic and calibrating brand voice, our team works closely with yours to ensure long-term success, not just short-term automation.

Simple. You pay per ticket resolved — not per-message, not per “unlimited messages over 24 hours”, or other sophisticated formulas. You pay for real outcomes: faster operations, higher margins, lower friction, and scalable growth.

While others hand you a platform and expect you to figure it out, we deliver production-grade AI agents that reduce ticket load and guarantee measurable ROI, with zero lift from your team.

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Only Notch offers:
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• Fully managed service — AI agents that reduce ticket load and deliver measurable ROI, without burdening your team
• Ownership of delivery — we don’t just sell software, we operate part of your support org
• Time to value guarantee — only Notch commits to 30% of tickets autonomously resolved within 90 days.
• The ability to handle real complexity — AI agents built for customer support from the ground up, not repurposed copilots or FAQ bots

At Notch, customer data security and regulation compliance is a top priority. We are SOC-2 Type II certified, we have a penetration test program, we utilize strict encryption controls and we use best-in-field authorization and authentication methods.

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Our deployment architecture deploys defense-in-layers including role-based-authorization to ensure customer data access complies with "least privilege" principles.
Our platform is fully GDPR and PCI compliant. We do not use any customer data to train our models and we have strict vendor control to ensure no data is ever used for training or sold.