TRAVEL & HOSPITALITY

AI Customer Support Agent for Travel, and Online Travel Agency (OTA) Brands

Resolve booking changes, cancellations, and travel disruptions instantly — reduce costs, recover revenue, and turn support into a competitive advantage at scale.

Resolve booking changes, cancellations, and travel disruptions instantly — reduce costs, recover revenue, and turn support into a competitive advantage at scale.

Resolve booking changes, cancellations, and travel disruptions instantly — reduce costs, recover revenue, and turn support into a competitive advantage at scale.

TRAVEL TICKET RESOLUTION OVERVIEW

How Notch Resolves Travel
Customer Support at Scale

A structured AI platform built for travel — scaling with your customer base,
mastering your policies and booking systems, and delivering fast,
consistent support across every stage of the traveler journey.

A structured AI platform built for travel — scaling with your customer base,
mastering your policies and booking systems, and delivering fast,
consistent support across every stage of the traveler journey.

A structured AI platform built for travel — scaling with your customer base,
mastering your policies and booking systems, and delivering fast,
consistent support across every stage of the traveler journey.

Autonomous Player & Policy Match DiagramPlayer Ticket Solution Qualification DiagramSelect & Deploy the Winning Solution DiagramWorkflows Powering Every Player Resolution Diagram

Autonomous Player & Policy Match Diagram

Identifies the traveler, detects the issue: booking change, cancellation, or disruption, and applies the right policy.

Every decision is explainable and aligned with your travel brand's rules for fast, accurate support.

Player Ticket Solution Qualification Diagram

Identifies the traveler, detects the issue: booking change, cancellation, or disruption, and applies the right policy.

Every decision is explainable and aligned with your travel brand's rules for fast, accurate support

Select & Deploy the Winning Solution

When requirements are met, the solution is applied automatically — rebooking a flight, processing a refund, or upgrading a reservation via API workflows, with agent escalation only if needed.

Workflows Powering Every Player Resolution

Behind every ticket, parallel workflows retrieve data, enforce policies, and automate tasks like booking checks or traveler updates — ensuring fast, accurate, and consistent resolutions.

WHERE NOTCH LEADS

What Notch Excels At

Travel Customer Support
Resolution Expertise
Smart Ticket Resolution

Resolve tickets like booking changes, refunds, check-ins, and travel clarifications — all mapped to your brand's policies, booking workflows, and backoffice transactional systems.

In-Depth Travel Operations
Understanding

Master every aspect of your travel business: fare rules, booking classes, cancellation policies, loyalty programs, and disruption protocols

Speed & Scale
Faster Ticket Resolution

Resolve booking changes, requests in minutes, not hours, by automating the full support flow from issue to resolution.

Surge-Proof Scaling

Absorb massive spikes during peak seasons, weather events, or operational disruptions without adding headcount.

Always on Brand & Policy
Policy-Aligned Responses

Every reply follows your travel brand's rules, from refund eligibility to rebooking conditions and upgrade policies.

Consistent Brand Tone

Deliver customer support in your brand's voice across chat, email, text messages, and more.

Replace the CS grind with autonomous precision

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Our Commitment
30% of tickets autonomously resolved within 90 days.
TRAVEL SUPPORT QUERIES

Resolving The Toughest Customer Tickets

Booking Changes & Modifications

Resolve flight changes, hotel modifications, and itinerary updates instantly — keeping travelers moving and reducing abandonment.

Cancellations & Refunds

Handle cancellation requests, process refunds, and issue travel credits automatically with fast, policy-accurate resolutions.

Travel Disruptions

Manage weather delays, flight cancellations, and missed connections seamlessly — rebooking travelers and restoring confidence in real-time.

Loyalty & VIP Travelers

Handle elite member requests, upgrades, and complex multi-leg issues with precision and clear, auditable decisions.

Chat Support Diagram
INSIDE THE SYSTEM

How Notch Powers Autonomous
Travel Customer Support

Support Flow Chart
Autonomous SaaS Tickets Flow Chart

Train for Your Travel Business

Import policies, booking data, and past tickets so Notch interprets traveler intent — whether it's rebooking, cancellations, upgrades, or disruptions.

Governed Autonomy

Every action follows your rules with audit trails, escalation controls, and compliance safeguards.

Deploy & Scale

Launch AI agents across channels, handle seasonal peaks, and scale support without extra headcount.

Evolve With Every Query

Track performance, surface insights, and feed every resolution back to keep improving accuracy.

THINK BIGGER

Executive Corner

Expert Travel Partner

Beyond AI agents: we implement, optimize, and manage your support lifecycle, from onboarding to post-travel experience.

TRUE Resolution

We don't just automate — we resolve. Every booking change closed, every KPI met, with accountable ownership.

Reduce Cost Per Ticket

Scale support without extra hires. Reduce cost to serve while boosting retention and repeat bookings.

Fastest Time-to-Value

From kickoff to measurable results in weeks, not months. We move at the speed of your business.

“We’re building the future of autonomous SaaS support - partnering with forward-thinking executives to make it real today.”

A picture of Rafael
Rafael
CEO & Co-Founder, Notch
Travel AI SUPPORT FOR

Our Success Stories

SaaS

Guardio Resolves 20,000 Ticket Backlog in Days with Notch AI

"Growth was accelerating so quickly that traditional hiring couldn’t keep pace. We needed a support solution built for speed. Adding Notch felt like bringing in a commando support unit, allowing us to decouple customer acquisition growth from support ops.”

Amos Peled
Co-Founder & CEO
+20K
Backlog Tickets Cleared
87%
Resolution Rate
50%
CS Headcount Savings
eCommerce

Yves Rocher Doubled Support Capacity With Zero Hiring

“Automating responses for tickets like subscriptions and returns has allowed us to focus on nuanced customer cases that require more time and care. It feels like I suddenly doubled my team."

Mai Hatuel
Head of eCommerce Operations
73%
Tickets Resolved
0
Additional Agents Needed
92%
Faster Resolution Time
eCommerce

MAËLYS Delivers Premium Support at 50% Lower Cost with Notch

“Undoubtedly our customer support and insights have improved significantly thanks to Notch. The team’s responsiveness and commitment have been outstanding.”

Daniel De Castro
Co-Founder & COO
50%
Headcount Saved
24/7
Live Chat Relaunched
12%
CSAT Boost
eCommerce

How Theo Grace Transformed Mother's Day Into a Strategic Win

“Notch’s dedication really stood out, its team was by our side day and night treating our challenges as their own. Notch gives us the confidence to handle peak season without fear of overwhelm.”

Shani Brown
VP Customer Loyalty
67%
Resolution Rate
43%
Faster Resolution
0
Additional Headcount
eCommerce

Delivery Updates Help The Conscious Bar Cut Refunds by 40%

“The AI system’s proactive delivery updates and seamless SMS integration improved our customer experience in ways we hadn’t expected.”

Yaniv Simpson
Founder & CEO
+16%
CSAT
3
Weeks
80%
Support OPEX Reduction
eCommerce

Rubbit Hits 4.95 CSAT While Automating 80% of Tickets

“We needed a partner that could implement fast, solve the complex stuff and do it all at a high standard. Notch ticked all those boxes.”

Raz Avigdor
Founder & CEO, Rubbit
4.95
CSAT
+11%
Conversion Lift
80%
Autonomously Resolved
eCommerce

Idyl Achieves 42% Conversion Lift with 24/7 AI Support Agent

“We managed a record-breaking weekend with Notch, and now we offer 24/7 chat support. Notch’s dedication ensures we respond within seconds, deepening our customer connection."

Ornella Siso
Chief Operations Officer, Idyl
+42%
Conversion Rate
0
Added FTE Headcount
50%
Faster Resolution