TRAVEL & HOSPITALITY

AI Customer Support Agent for Travel, and Online Travel Agency (OTA) Brands

Resolve booking changes, cancellations, and travel disruptions instantly — reduce costs, recover revenue, and turn support into a competitive advantage at scale.

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TRAVEL TICKET RESOLUTION OVERVIEW

How Notch Resolves Travel
Customer Support at Scale

A structured AI platform built for travel — scaling with your customer base,
mastering your policies and booking systems, and delivering fast,
consistent support across every stage of the traveler journey.

Autonomous Player & Policy Match Diagram

Player Ticket Solution Qualification Diagram

Select & Deploy the Winning Solution Diagram

Workflows Powering Every Player Resolution Diagram

Identifies the traveler, detects the issue: booking change, cancellation, or disruption, and applies the right policy.

Every decision is explainable and aligned with your travel brand's rules for fast, accurate support.

Identifies the traveler, detects the issue: booking change, cancellation, or disruption, and applies the right policy.

Every decision is explainable and aligned with your travel brand's rules for fast, accurate support

When requirements are met, the solution is applied automatically — rebooking a flight, processing a refund, or upgrading a reservation via API workflows, with agent escalation only if needed.

Workflows Powering Every Player Resolution

Behind every ticket, parallel workflows retrieve data, enforce policies, and automate tasks like booking checks or traveler updates — ensuring fast, accurate, and consistent resolutions.

WHERE NOTCH LEADS

What Notch Excels At

Travel Customer Support
Resolution Expertise

Smart Ticket Resolution

Resolve tickets like booking changes, refunds, check-ins, and travel clarifications — all mapped to your brand's policies, booking workflows, and backoffice transactional systems.

In-Depth Travel Operations
Understanding

Master every aspect of your travel business: fare rules, booking classes, cancellation policies, loyalty programs, and disruption protocols

Speed & Scale

Faster Ticket Resolution

Resolve booking changes, requests in minutes, not hours, by automating the full support flow from issue to resolution.

Surge-Proof Scaling

Absorb massive spikes during peak seasons, weather events, or operational disruptions without adding headcount.

Always on Brand & Policy

Policy-Aligned Responses

Every reply follows your travel brand's rules, from refund eligibility to rebooking conditions and upgrade policies.

Consistent Brand Tone

Deliver customer support in your brand's voice across chat, email, text messages, and more.

Replace the CS grind with autonomous precision

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Our Commitment

30% of tickets autonomously resolved within 90 days.

TRAVEL SUPPORT QUERIES

Resolving The Toughest Customer Tickets

Booking Changes & Modifications

Resolve flight changes, hotel modifications, and itinerary updates instantly — keeping travelers moving and reducing abandonment.

Cancellations & Refunds

Handle cancellation requests, process refunds, and issue travel credits automatically with fast, policy-accurate resolutions.

Travel Disruptions

Manage weather delays, flight cancellations, and missed connections seamlessly — rebooking travelers and restoring confidence in real-time.

Loyalty & VIP Travelers

Handle elite member requests, upgrades, and complex multi-leg issues with precision and clear, auditable decisions.

INSIDE THE SYSTEM

How Notch Powers Autonomous
Travel Customer Support

Train for Your Travel Business

Import policies, booking data, and past tickets so Notch interprets traveler intent — whether it's rebooking, cancellations, upgrades, or disruptions.