REAL RESULTS
NOTCH PRICING
Built to Scale Fast. Priced to Back It.
For business leaders who want to turn customer service from a grind into an edge.
For business leaders who want to turn customer service from a grind into an edge.
For business leaders who want to turn customer service from a grind into an edge.
Book a Tailored Demo
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Everything You Need — No Hidden Cost
End-to-End Implementation
Autonomous resolution: Handles complex, multi-step scenarios across back-office tools and systems.
Pay-on-resolution: True variable cost. Pay only for resolved tickets.
Scalable operations: Flexes with seasonal or campaign-driven spikes while eliminating idle-time inefficiencies.
Engagement Hub
Omnichannel support: Email, chat, text, social media, and voice in one unified flow.
Multilingual support: 75+ languages for global coverage.
Always-on experience: 24/7 coverage with consistent, reliable resolution for every ticket.
Adaptive Intelligence
Custom workflows: Define unlimited policies, edge cases, and actions with no engineering dependency.
Brand-safe AI: Deterministic rules, built-in guardrails, and customizable brand voice ensure every interaction aligns with your policies.
Fastest time-to-value: Rapid onboarding from existing documentation plus human-in-the-loop QA for accuracy from day one.
Policy-Driven AI
Deterministic rules & guardrails: Every action and response is explainable, transparent, and policy-compliant.
Brand voice customization: Ensure every interaction sounds exactly like your brand.
Compliance built-in: Guardrails prevent off-brand or unsafe replies, ensuring trust and control at scale.
Unified Oversight
Command console: Centralize workflows, policies, and resolution logic in one place.
Action transparency: See every decision, every step, in real time.
Human-in-the-loop QA: Review, approve, and refine AI actions for ultimate control.
Seamless Interoperability
Tech stack integration: Plug directly into your CRM, ticketing, and back-office systems.
Scales across teams & markets: One AI backbone for global operations and multiple functions.
Quick time-to-value: Onboard in weeks, not quarters, with no engineering dependency.
End-to-End Implementation
Full-service setup: We configure your workflows, policies, and
integrations — no engineering needed.
integrations — no engineering needed.
Dedicated implementation specialist: One point of contact ensuring a smooth launch and early success.
Fast time-to-value: Beyond the trivial knowledge base tickets. Start resolving tickets within 90 days, backed by our pay-on-resolution commitment.
Continuous Optimization
QA & testing suite: Batch testing, answer previews, and
topic-level reports for constant precision.
topic-level reports for constant precision.
Coverage analysis: Spot automation gaps and expand resolution coverage proactively.
Knowledge enrichment: AI learns from unresolved tickets and grows smarter over time.
Integrated Expert Support
Seamless integrations: We connect to your CRM, helpdesk, and back-office systems — no migrations or extra fees.
Mission-critical task force: Dedicated teams to manage major campaigns, crisis events, and high-impact escalations.
24/7 expert support: Proactive management, workflow tuning, and live Notch experts with a 2-hour SLA.
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77%
Resolved by AI
Our customers hit the mark within 12 months.
50%
In CS Headcount Saving
Increase margins. Cut the hire-train-churn grind.
"Growth was accelerating so quickly that traditional hiring couldn’t keep pace. We needed a support solution built for speed. Adding Notch felt like bringing in a commando support unit, allowing us to decouple customer acquisition growth from support ops.”
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“Undoubtedly our customer support and insights have improved significantly thanks to Notch. The team’s responsiveness and commitment have been outstanding.”
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“Automating responses for tickets like subscriptions and returns has allowed us to focus on nuanced customer cases that require more time and care. It feels like I suddenly doubled my team."
What kind of companies do you work with?
What kind of companies do you work with?
We partner with leading brands in e-commerce, SaaS, gaming, fintech and other industries. Our focus is on companies with high support volumes and global operations.
They require tightly governed, precise resolution across both simple and complex tickets and policies. Many involve mission-critical actions that directly impact the P&L.
Whether you're scaling rapidly or streamlining an existing operation, we help turn support from a cost center into a strategic edge.
How long does a typical project take?
How long does a typical project take?
Notch is built for speed. We get companies to 30% autonomous resolution rate within 90 days, with measurable P&L impact from week one. We deliver True Resolution where tickets are resolved end-to-end. No automation attribution tricks. We handle the hardest tickets and policies, not just the ones covered in your knowledge base.
Do you offer strategy or just execution?
Do you offer strategy or just execution?
We do both. Every engagement includes strategic design, hands-on implementation, and iterative optimization. From mapping policies to defining escalation logic and calibrating brand voice, our team works closely with yours to ensure long-term success, not just short-term automation.
Can we work with you on a tight timeline?
Can we work with you on a tight timeline?
Yes. We can go live within days—and we're proud to be the fastest in the market. Our deployment and service framework is built for urgency. Whether you're facing a support backlog, seasonal spike, or product launch, Notch can go live quickly, with full SLA alignment from day one.
What’s your pricing model?
What’s your pricing model?
Simple. You pay per ticket resolved — not per-message, not per “unlimited messages over 24 hours”, or other sophisticated formulas. You pay for real outcomes: faster operations, higher margins, lower friction, and scalable growth.
What tech/design stack do you use?
What tech/design stack do you use?
Notch runs on a proprietary autonomous support engine combining 30+ AI agents, deterministic rules, custom heuristics, and integrations with your existing systems (like Zendesk, Gorgias, Intercom, Salesforce, and more).
Everything is wrapped in a brand-trained interface. Fast, explainable, accurate, and tailored to your workflows.
What differentiates Notch from other AI support solutions?
What differentiates Notch from other AI support solutions?
While others hand you a platform and expect you to figure it out, we deliver production-grade AI agents that reduce ticket load and guarantee measurable ROI, with zero lift from your team.
Only Notch offers:
- Fully managed service — AI agents that reduce ticket load and deliver measurable ROI, without burdening your team
- Ownership of delivery — we don’t just sell software, we operate part of your support org
- Time to value guarantee — only Notch commits to 30% of tickets autonomously resolved within 90 Days.
- The ability to handle real complexity — AI agents built for customer support from the ground up, not repurposed copilots or FAQ bots
How is customer data secured within your platform?
How is customer data secured within your platform?
At Notch, customer data security and regulation compliance is a top priority. We are SOC-2 Type II certified, we have a penetration test program, we utilize strict encryption controls and we use best-in-field authorization and authentication methods.
Our deployment architecture deploys defense-in-layers including role-based-authorization to ensure customer data access complies with "least privilege" principles.
Our platform is fully GDPR and PCI compliant. We do not use any customer data to train our models and we have strict vendor control to ensure no data is ever used for training or sold.
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