CHALLENGES
Support Operations: Worry-Free
Complex support challenges, solved with Notch:
Complex support challenges, solved with Notch:
Complex support challenges, solved with Notch:
AI Built for
Regulated Industries
Designed for the complexity of real-life support. Notch handles regulated workflows, sensitive data, and enterprise compliance at scale.
Generic AI Can’t Handle Your Support. Ours Can.
Trusted by Leading Global Brands
SaaS
eCommerce
Travel
eCommerce
eCommerce
Travel
eCommerce
Marketplace
Catastrophe event? Renewal season? Regulatory update? You don’t need to add headcount or compromise service quality. Notch scales support instantly, while keeping actions governed and auditable.
Notch delivers fast, dependable resolution across chat, email, social, and voice, with compliant routing, approvals, and escalation built into every workflow.
Constant policy changes, product updates, and agent turnover create operational drag. Notch trains once, learns continuously, and applies the latest rules consistently across every interaction.
Regulated customers still need service at night, on weekends, and during incidents. Notch maintains always-on coverage with zero idle cost. You only pay per resolved ticket.
No more off-policy replies, missed disclosures, or inconsistent handling. Notch delivers precise, rule-governed support with full traceability for QA and audit.
iMPACT
Be There for Your Customers, Always
CSAT and trust move up with Notch. Why?
CSAT and trust move up with Notch. Why?
CSAT and trust move up with Notch. Why?
Unlimited Resolution
Human speed is not the benchmark anymore. Notch expands capacity without sacrificing control.
Peak-Proof Coverage
Handle catastrophe surges, seasonal peaks or renewals like it’s routine: steady, accurate, audit-ready.
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Service: Governed
Deploy complex policies, multi-step scenarios, and approvals with consistent execution at enterprise scale.
No Policy Deviations
We fuse LLMs, guardrails, and deterministic rules so SOPs stay precise, costs stay low, and edge cases stay handled.
Your Unique Brand Voice
Match your tone while staying aligned with disclosures, process requirements, and escalation rules.
WHO IS IT FOR
Adapted to Your Phase
Start
Build it right from day one. Launch your support with an AI-native solution.
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Grow
Decouple revenue growth from Ops cost. Scale support without scaling complexity.
Defend
Get fit. Invest in business growth, not customer support headcount. Keep your competitive edge.
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REAL RESULTS
Notch in Numbers
"When we launched 'Try-before-you-buy', support tickets spiked. Notch helped us scale without the need to hire tens of new agents while improving our response time and CSAT."
"Growth accelerated so quickly that traditional hiring couldn’t keep pace. We needed a support solution built for speed. Adding Notch felt like bringing in a commando support unit, allowing us to decouple customer acquisition growth from support Ops.”
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OUR SOLUTIONS
AI Customer Support Platform, Built for
Operational Leaders Who Care About Outcomes
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WHY NOTCH
How We Outperform Generic AI CS Solutions
Built for Autonomous Support
Over 40 AI agents, tailored for every case
Powered by heuristics and rule-based logic
Designed for end-to-end ticket resolution
Fully Managed Service
Fastest time-to-value
Our team configures and optimizes your policies
All the controls, no hassle, no learning-curve pain
Beyond Simple Tickets
Designed for complex ticket solving
We solve tickets other solutions leave for humans
Always learning, always improving
SaaS
Guardio Resolves 20,000 Ticket Backlog in Days with Notch AI
"Growth was accelerating so quickly that traditional hiring couldn’t keep pace. We needed a support solution built for speed. Adding Notch felt like bringing in a commando support unit, allowing us to decouple customer acquisition growth from support ops.”
+20K
Backlog Tickets Cleared
87%
Resolution Rate
50%
CS Headcount Savings
eCommerce
Yves Rocher Doubled Support Capacity With Zero Hiring
“Automating responses for tickets like subscriptions and returns has allowed us to focus on nuanced customer cases that require more time and care. It feels like I suddenly doubled my team."
73%
Tickets Resolved
0
Additional Agents Needed
92%
Faster Resolution Time
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Travel
Bookaway crisis averted with real-time alerts and prioritization
“With so many customers reaching out at once across a wide range of issues, having Notch to tell us exactly which customers urgently need our attention and having already done most of the work is huge for us.”
+11%
CSAT
3
Weeks
25%
Support Opex Reduction
eCommerce
How Theo Grace Transformed Mother's Day Into a Strategic Win
“Notch’s dedication really stood out, its team was by our side day and night treating our challenges as their own. Notch gives us the confidence to handle peak season without fear of overwhelm.”
67%
Resolution Rate
43%
Faster Resolution
0
Additional Headcount
eCommerce
Idyl Achieves 42% Conversion Lift with 24/7 AI Support Agent
“We managed a record-breaking weekend with Notch, and now we offer 24/7 chat support. Notch’s dedication ensures we respond within seconds, deepening our customer connection."
+42%
Conversion Rate
0
Added FTE Headcount
50%
Faster Resolution
