Fewer touches, faster reconciliation
Notch runs the work behind every policy, from reconciliation and document processing to servicing requests and exception handling, inside the systems your team already uses. Every action logged and defensible to auditors and regulators, with the first agent live in weeks.
Agent Use Cases
Real-world agents for the work behind every policy
Reconcile every report against every open case
Carrier reports land daily and someone opens two systems to check them line by line. Notch reviews each report, matches it to the open cases in your system, confirms the work was processed correctly, and closes the clean ones without anyone touching them.
Matches daily carrier reports to open cases automatically
Confirms each case was processed correctly and closes it
Flags discrepancies with the agreement or record behind them
Clear the servicing queue every day
Endorsements, certificates, address and vehicle changes, policy copies, no-claims letters. Each takes a few minutes and there are thousands of them, which is why service headcount grows with the book. Notch handles them across voice, chat, and email and completes the change in your system.
Processes endorsements and mid-term changes end to end
Issues certificates, policy copies, and letters on request
Completes the update in your policy system, not a queue
Escalate only what actually needs a person
Most exceptions are not exceptional. They repeat, and each one interrupts someone. Notch resolves what it can, escalates the rest with the full history attached, and ADAM finds the patterns in what escalated so the next agent closes that gap.
Resolves routine exceptions without involving your team
Escalates with full case history, not a ticket number
Turns repeat escalations into new agents over time
Real results
Notch in numbers
“You need to be able to explain every decision it makes, keep it under control, and trust that it's consistently accurate. Notch has created a system that does just that."
Gil Tamir
Deputy CEO & Director of Innovation and Technology, Phoenix Insurance
“A submission goes from one inbox to the next. Someone makes an update in Excel, uploads it, forwards it to another inbox. We were tired of the disconnect, so we turned to Notch.”
Customer Testimonial
Commercial P&C brokerage
20M+
Interactions in production
81%
Servicing requests, handled end-to-end
OUR SOLUTIONS
Tailor Made for Operations
Customer-Facing Agents
Voice, chat, and email agents that take servicing requests, process endorsements and mid-term changes, issue certificates and policy documents, and confirm completion without a service rep picking up the phone.
Internal Intelligence Agents
An AI coworker for your operations team that answers process and policy questions from your own documentation, surfaces the history behind any escalated case, and cites every answer to source.
Back-Office Agents
Agents that reconcile carrier reports against open cases, classify and extract from every document, apply your business logic, and record each action so nothing sits in a queue waiting on a person.
AUTONOMOUS ORGANIZATION
Autonomous AI for operations leaders ready to turn complexity into advantage.
Deployed in weeks. Autonomous in months. Compounding for years.
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Deliver better outcomes across every metric that matters
Get more done across every channel, system, and workflow.
Decouple revenue growth from operational cost.
Every action governed, traceable, and audit-ready.