Job Description
Notch is the AI operating system built for enterprises running complex, regulated operations. We deploy purpose-built agents that resolve real workflows end-to-end, compliantly and at scale across insurance and financial services.
We’re a fast-growing startup at the forefront of the AI revolution, helping companies scale smarter and cut costs. Our platform connects customer and employee interactions with back-office systems to automate complex workflows end-to-end - all delivered with the highest standards for auditability, explainability, and governance.
Backed by top-tier VCs, Notch has raised $45 million to date, including a $30 million Series A in March 2026 led by Headline, with participation from Lightspeed, Jibe Ventures, Illuminate Financial, Munich RE, and Phoenix.
About the Role:
You’ll act as the bridge between our customers and internal teams, owning delivery from kickoff through launch and beyond. This is a unique opportunity to work directly with enterprise customers, guide AI platform implementations, and ensure projects are executed smoothly, on time, and with impact. If you excel at communication, coordination, and driving outcomes across technical teams and customers, this role is for you.
ABILITIES & SKILLS
What You'll Do
- Own end-to-end delivery of customer-facing technical projects, from onboarding through production launch.
- Act as the primary point of contact for customers, managing expectations, timelines, and communication.
- Translate customer requirements into clear technical plans and coordinate execution with engineering, product, and design teams.
- Manage project scope, timelines, dependencies, and risks across multiple customer initiatives.
- Guide customers through platform setup, integrations, and AI workflow implementations.
- Ensure smooth handoff to ongoing support and long-term customer success teams.
- Provide clear visibility to customers and internal stakeholders on progress, risks, and milestones.
Job Requirements
What You’ll Bring
- 3+ years of experience in technical project management, implementation management, or customer-facing delivery roles.
- Strong technical foundation, comfortable discussing APIs, integrations, system architecture, and workflows with engineers and customers.
- Proven experience working directly with enterprise customers on complex technical projects.
- Excellent communication and stakeholder management skills, with a customer-first mindset.
- Highly organized, proactive, and comfortable managing multiple parallel initiatives.
- Thrive in fast-paced, ambiguous environments and enjoy being the connective tissue between teams.
YOUR TEAM
Hiring Manager
Bonus Points
The Extras We Love
- Experience delivering AI, ML, or data driven platforms to enterprise customers.
- Background in SaaS, startups, or high growth environments.
Apply Now
Your Journey Starts Here
Thank you for your submission!
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Job Description
What the Job Entails
Notch is the AI operating system built for enterprises running complex, regulated operations. We deploy purpose-built agents that resolve real workflows end-to-end, compliantly and at scale across insurance and financial services.
We’re a fast-growing startup at the forefront of the AI revolution, helping companies scale smarter and cut costs. Our platform connects customer and employee interactions with back-office systems to automate complex workflows end-to-end - all delivered with the highest standards for auditability, explainability, and governance.
Backed by top-tier VCs, Notch has raised $45 million to date, including a $30 million Series A in March 2026 led by Headline, with participation from Lightspeed, Jibe Ventures, Illuminate Financial, Munich RE, and Phoenix.
About the Role:
You’ll act as the bridge between our customers and internal teams, owning delivery from kickoff through launch and beyond. This is a unique opportunity to work directly with enterprise customers, guide AI platform implementations, and ensure projects are executed smoothly, on time, and with impact. If you excel at communication, coordination, and driving outcomes across technical teams and customers, this role is for you.
ABILITIES & SKILLS
What You'll Do
- Own end-to-end delivery of customer-facing technical projects, from onboarding through production launch.
- Act as the primary point of contact for customers, managing expectations, timelines, and communication.
- Translate customer requirements into clear technical plans and coordinate execution with engineering, product, and design teams.
- Manage project scope, timelines, dependencies, and risks across multiple customer initiatives.
- Guide customers through platform setup, integrations, and AI workflow implementations.
- Ensure smooth handoff to ongoing support and long-term customer success teams.
- Provide clear visibility to customers and internal stakeholders on progress, risks, and milestones.
Job Requirements
What You'll Do
- 3+ years of experience in technical project management, implementation management, or customer-facing delivery roles.
- Strong technical foundation, comfortable discussing APIs, integrations, system architecture, and workflows with engineers and customers.
- Proven experience working directly with enterprise customers on complex technical projects.
- Excellent communication and stakeholder management skills, with a customer-first mindset.
- Highly organized, proactive, and comfortable managing multiple parallel initiatives.
- Thrive in fast-paced, ambiguous environments and enjoy being the connective tissue between teams.
YOUR TEAM
Hiring Manager
Bonus Points
The Extras We Love
- Experience delivering AI, ML, or data driven platforms to enterprise customers.
- Background in SaaS, startups, or high growth environments.
Apply Now
Your Journey Starts Here
Thank you for your submission!
Oops! Something went wrong while submitting the form.
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