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Forethought
ALTERNATIVES
Move Past the AI Black Box for Full Visibility and Control
 |  | |
|---|---|---|
 ImplementationFully managed implementation with a dedicated team per client. |  ImplementationBuild everything yourself. | |
VisibilityComplete visibility into each intricate component of the ‘chain of thinking’, enabling fast iteration and precision. | VisibilityLack of visibility to pinpoint why the AI responded the way it did. | |
Tickets PricingPay per resolution. If we don’t meet your definition of “Ticket Solved” there is no fee. | Tickets PricingPay for Deflections. Even if the customer gets stuck in a loop and rage-quits. | |
Platform FeesNo fees. | Platform Fees$60,000 platform fee that you self-serve; On top of that pay per deflection. | |
Time-to-Value Automation GuaranteeGuaranteeing automation of 30% of SOPs + FAQs within 90 days, or no cost. | Time-to-Value Automation GuaranteeGuaranteeing automation of 30% of SOPs + FAQs within 90 days, or no cost. | Time-to-Value Automation GuaranteeNo automation guarantee. |
Proactive OptimizationAn extension of your Ops, committed to performance: intimate understanding of your business, rapid crisis reaction, custom campaign automation, and proactive initiatives for efficiency, scale, revenue, or retention. | Proactive OptimizationStandard Account Management. |
Trusted by Leading Global Brands
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DELIVERING RESULTS
Why Notch Over Alternatives
Managed Implementation Vs. Self Service
With Notch you receive a dedicated Implementation Manager, Agent Product Manager and Full-Stack Developer for implementation. With Forethought, you need to self-serve. While most AI projects fail at implementation, our clients are reaching 70%+ automation resolving complex procedures.
56%
Higher resolution rate than other solutions
Resolution Vs. Deflection
Notch only charges for resolved tickets, according to your definition of resolved. By comparison, Forethought charges based on deflections, even if the customer abandons the conversation after a poor experience. Our success is directly aligned with yours and we have CX at the core of what we build.
61%
Support opex reduction
Realistic Vs. Optimistic
At Notch, we’re clear about what success requires - the resources, timeline, and outcomes. And we back it up with an automation guarantee. Forethought promises “enterprise-ready agents in minutes” that are “fully trained on your historical data” ready from day one. It sounds good, but with 95% of AI projects failing those claims are more often red flags than reality.
+32%
Conversion rate uplift
SaaS
Guardio Resolves 20,000 Ticket Backlog in Days with Notch AI
"Growth was accelerating so quickly that traditional hiring couldn’t keep pace. We needed a support solution built for speed. Adding Notch felt like bringing in a commando support unit, allowing us to decouple customer acquisition growth from support ops.”
+20K
Backlog Tickets Cleared
87%
Resolution Rate
50%
CS Headcount Savings
eCommerce
Yves Rocher Doubled Support Capacity With Zero Hiring
“Automating responses for tickets like subscriptions and returns has allowed us to focus on nuanced customer cases that require more time and care. It feels like I suddenly doubled my team."
73%
Tickets Resolved
0
Additional Agents Needed
92%
Faster Resolution Time
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Travel
Bookaway crisis averted with real-time alerts and prioritization
“With so many customers reaching out at once across a wide range of issues, having Notch to tell us exactly which customers urgently need our attention and having already done most of the work is huge for us.”
+11%
CSAT
3
Weeks
25%
Support Opex Reduction
eCommerce
How Theo Grace Transformed Mother's Day Into a Strategic Win
“Notch’s dedication really stood out, its team was by our side day and night treating our challenges as their own. Notch gives us the confidence to handle peak season without fear of overwhelm.”
67%
Resolution Rate
43%
Faster Resolution
0
Additional Headcount
eCommerce
Idyl Achieves 42% Conversion Lift with 24/7 AI Support Agent
“We managed a record-breaking weekend with Notch, and now we offer 24/7 chat support. Notch’s dedication ensures we respond within seconds, deepening our customer connection."
+42%
Conversion Rate
0
Added FTE Headcount
50%
Faster Resolution
See Notch
In Action
Book a live demo to explore how our fully managed AI agents resolve tickets end-to-end.
Book a live demo to explore how our fully managed AI agents resolve tickets end-to-end.
Book a live demo to explore how our fully managed AI agents resolve tickets end-to-end.
Book a Tailored Demo
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FAQ: Notch Vs. Forethought
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Notch vs Forethought
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