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Sierra
ALTERNATIVES
Where Notch and Sierra differ
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|---|---|---|
 Time-to-Value Automation GuaranteeGuaranteeing automation of 30% of SOPs + FAQs within 90 days, or no cost. |  Time-to-Value Automation GuaranteeNo automation guarantee. | |
Platform FeesNo fees. | Platform Fees$25,000 annual platform fees. | |
POC FeesNo fees. | POC Fees$25,000 - $50,000 POC fee depending on volume. | |
Tickets PricingPay per autonomous resolution. No fee charged for “assisted resolutions”. We win if you win. | Tickets PricingPay for Deflections. Fees apply even if customers get stuck. | |
Proactive OptimizationAn extension of your Ops, committed to performance: intimate understanding of your business, rapid crisis reaction, custom campaign automation, and proactive initiatives for efficiency, scale, revenue, or retention. | Proactive OptimizationAn extension of your Ops, committed to performance: intimate understanding of your business, rapid crisis reaction, custom campaign automation, and proactive initiatives for efficiency, scale, revenue, or retention. | Proactive OptimizationStandard Account Management. |
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Trusted by Leading Global Brands
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DELIVERING RESULTS
Why Notch Over Alternatives
Implementation
Notch dedicates an Implementation Manager, Agent Product Manager and Full-Stack Developer to each client implementation and beyond.
56%
Higher resolution rate than other solutions
Automation Performance
Notch consistently achieves over 70% resolution of customer support inquiries, without compromising quality, leading to substantial operational efficiencies.
61%
Customer support headcount savings
Time To Value
We guarantee to resolve 30% of your tickets within 90 days, backed by a no-fee commitment. With a dedicated implementation team, Notch delivers an unparalleled combination of quality and speed.
30%
Resolution rate within 90 days
SaaS
Guardio Resolves 20,000 Ticket Backlog in Days with Notch AI
"Growth was accelerating so quickly that traditional hiring couldn’t keep pace. We needed a support solution built for speed. Adding Notch felt like bringing in a commando support unit, allowing us to decouple customer acquisition growth from support ops.”
+20K
Backlog Tickets Cleared
87%
Resolution Rate
50%
CS Headcount Savings
eCommerce
Yves Rocher Doubled Support Capacity With Zero Hiring
“Automating responses for tickets like subscriptions and returns has allowed us to focus on nuanced customer cases that require more time and care. It feels like I suddenly doubled my team."
73%
Tickets Resolved
0
Additional Agents Needed
92%
Faster Resolution Time
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Bookaway crisis averted with real-time alerts and prioritization
“With so many customers reaching out at once across a wide range of issues, having Notch to tell us exactly which customers urgently need our attention and having already done most of the work is huge for us.”
+11%
CSAT
3
Weeks
25%
Support Opex Reduction
eCommerce
How Theo Grace Transformed Mother's Day Into a Strategic Win
“Notch’s dedication really stood out, its team was by our side day and night treating our challenges as their own. Notch gives us the confidence to handle peak season without fear of overwhelm.”
67%
Resolution Rate
43%
Faster Resolution
0
Additional Headcount
eCommerce
Idyl Achieves 42% Conversion Lift with 24/7 AI Support Agent
“We managed a record-breaking weekend with Notch, and now we offer 24/7 chat support. Notch’s dedication ensures we respond within seconds, deepening our customer connection."
+42%
Conversion Rate
0
Added FTE Headcount
50%
Faster Resolution
See Notch
In Action
Book a live demo to explore how our fully managed AI agents resolve tickets end-to-end.
Book a live demo to explore how our fully managed AI agents resolve tickets end-to-end.
Book a live demo to explore how our fully managed AI agents resolve tickets end-to-end.
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FAQ: Notch Vs. Sierra
Does Notch integrate with legacy policy administration systems?
Does Notch integrate with legacy policy administration systems?
Yes, Notch integrates with legacy policy administration systems like claims management platforms, policy administration systems, billing engines, and document repositories through secure API integrations. These connections enable the AI to execute transactions directly, processing endorsements, initiating claim workflows, and updating billing records, rather than collecting information for humans to enter manually. Integration depth determines whether the platform resolves issues or generates prep work for your team.
Insurance and PAS (Policy Administration System) integrations: Guidewire, Duck Creek, Novidea, Socotra and more.
What happens during catastrophe events or claim surges?
What happens during catastrophe events or claim surges?
During catastrophe events or claim surges, conversational AI scales instantly without lead time, training investment, or post-event workforce reduction. Weather events and natural disasters create demand spikes that challenge contact center capacity regardless of staffing models. Notch absorbs increased traffic without service degradation, processing FNOL around the clock and handling routine claim status inquiries while your adjusters focus on complex cases requiring human judgment.
How does Notch maintain regulatory compliance across different states?
How does Notch maintain regulatory compliance across different states?
Notch maintains regulatory compliance across different states by directly embedding rules into response generation through deterministic guardrails rather than reviewing messages after delivery. Every AI action triggers based on your defined rules covering required disclosures, prohibited statements, and state-specific regulations. Full audit trails log each decision with reasoning and source references, keeping your team ready for regulatory review without manual documentation.
Notch vs Sierra
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