We Just Opened Notch’s New York Office - Here’s Why That Matters

I’m excited to share a major milestone for Notch: we’ve officially opened our new office in New York City!

This move isn’t just symbolic — it’s deeply strategic.

Why NYC, Why Now?

At Notch, we’ve always believed that the best support experiences start with proximity — to the customer, to the problem, and to the solution. As our platform powers more AI customer support agents for brands across industries, we knew it was time to be closer to the markets we’re increasingly serving.

Finance, insurance, and travel are becoming core verticals for us. These industries are built on trust, speed, and customer care — exactly where Notch thrives. Our presence in New York allows us to partner more closely with the most innovative brands in these sectors and implement faster, smarter AI agents that deliver real business outcomes.

Building the Right Team, In the Right Place

The New York office is already becoming a strategic hub for our Sales, GTM, and Implementation teams. It’s not just an expansion — it’s a signal of how we’re scaling: intentionally, with the right people in the right places.

We’ve brought in an incredible group of builders who share our obsession with customer experience and AI. They’re here to make things happen faster — with tighter feedback loops, faster onboarding, and stronger partnerships on the ground.

Join Us or Work With Us

If you’re in the area and passionate about the future of CX automation, we’re hiring. And if you’re a fast-growing brand looking to scale your support without scaling your headcount — we’re here for you too.

• Explore open roles in Sales, GTM, and Implementation
  
  
• Book a demo to see Notch in action
  
  

We’re just getting started in New York. Can’t wait to see what we build next.

– Rafael